You will not be allowed to compare more than 4 products at a time
View compareReturn & Refund Policy
At Hype Step, your satisfaction is important to us.
If an item does not meet your expectations, you may request a return under the conditions below.
📅 Return Period
You have 3 days from the delivery date to request a return or exchange.
Exception: If the product has a manufacturing defect, you may contact us even after the 3-day period.
📦 Eligibility Conditions
A return is accepted if:
-
The item has not been worn.
-
The item is in its original box and packaging.
-
The item is in perfect condition, without any signs of use.
-
All accessories and tags are included.
❌ Non-refundable items
-
Used or damaged products
-
Missing or severely damaged box
-
Sale/discounted items
🔄 Exchange Policy
Exchanges are accepted within 3 days.
If your size is not available, a refund or store credit will be offered.
💰 Refund Process
Once we receive and inspect the returned item:
-
Refund is issued to the original payment method.
-
Processing time: 5–14 business days depending on your bank.
🚚 Return Shipping Costs
Return shipping fees are at the customer’s expense unless the product received was defective or incorrect.